Return and Refund Policy Guidelines

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging. We do not accept returns of opened packets.
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:
Follow these easy steps to return your item to us:
1. Login to your account on our website, www.nappyclinic.co.za, and navigate to the orders page, https://nappyclinic.co.za/order/history .
2. Select the ‘Return Item(s)’ on the order you would like to return items on and select the relevant items you would like to return.
3. This will take you to a form to complete regarding the returns.
4. We will be in contact regarding the return process.

Additional Information:
• Once we have received your return and deemed the goods to be in an acceptable state, we will issue store credit, make the refund payment, or dispatch the alternative product within 48 hours.
• There are no shipping fees applicable to you for returning a product.
• Should you have further questions regarding returns, send us an email at info@nappyclinic.co.za

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