Kindly Note: We are closing on the 20th of December and reopening on the 6th of January 2025. Orders received during that period will be processed from the 6th of January onwards. Thank you for your support.

Terms and Conditions

Detailed Description of Good and / or Services

Nappy Clinic cc t/a The Nappy Shop is a business in the healthcare industry that markets incontinence products.

Delivery terms
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of booking Number.

Return and Refunds Policy
The provision of goods and services by Nappy Clinic cc t/a The Nappy Shop is subject to availability. In cases of unavailability, Nappy Clinic cc t/a The Nappy Shop will refund the client in full within 30 days. Cancellation of orders by the client will attract a R50 administration fee.

Customer Privacy Policy
Nappy Clinic cc t/a The Nappy Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Nappy Clinic cc t/a The Nappy Shop bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Nappy Clinic cc t/a The Nappy Shop by Payfast. This site is secured by a full site SSL certificate. No bank details are kept on this website, but with the payment gateway.

Customer Details Separate from Card Details
Customer details will be stored by Nappy Clinic cc t/a The Nappy Shop separately from card details which are kept with the payment gateway.

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Nappy Clinic cc t/a The Nappy Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Nappy Clinic cc t/a The Nappy Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Section 31, Helderberg Village Walk, Caledon Street, Somerset West, 7130.

Variation
Nappy Clinic cc t/a The Nappy Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Nappy Clinic cc, a closed corporation based in South Africa trading as The Nappy Shop and with registration number 2009/205713/23 represented by Timon de Freitas and Christa de Freitas.

Export Restriction
The offering on this website is available to South African clients only.

Nappy Clinic cc t/a The Nappy Shop contact details
Telephonic Support: 021 8511172 | Email Support: info@nappyclinic.co.za